Refund and Claim Policy

Effective Date: [Date]

At Indodenims.com, we are committed to ensuring customer satisfaction with our denim products. This Refund and Claim Policy outlines the terms under which you may request a refund, exchange, or make a claim for damaged or defective products.

1. Eligibility for Refunds and Exchanges

1.1 Timeframe for Refunds/Exchanges

You may request a refund or exchange within 30 days of receiving your order, provided the product meets the eligibility criteria below.

1.2 Product Condition

To be eligible for a refund or exchange, the product must meet the following conditions:

• Unused and Unworn: The item must be in its original condition, unworn, and unwashed.
• Original Packaging: The product should be returned in its original packaging with all tags, labels, and accessories intact.
• Proof of Purchase: You must provide proof of purchase, such as the original order receipt or invoice.

2. Non-Refundable/Non-Exchangeable Items

2.1 Custom Products

Customized or personalized products, including altered or modified jeans, are not eligible for refunds or exchanges unless they are defective or damaged upon delivery.

2.2 Sale Items

Items purchased during sales or with discount codes may not be eligible for refunds but can be exchanged if they meet the product condition requirements.

2.3 Underwear and Intimate Apparel

Due to hygiene reasons, intimate apparel (if applicable) cannot be returned or exchanged unless there is a manufacturing defect.

3. Process for Refunds and Exchanges

3.1 Request a Refund or Exchange

To request a refund or exchange, please follow these steps:

• Contact Us: Reach out to our customer support team at support@indodenims.com or [Phone Number] within 30 days of receiving your order.
• Provide Details: Share your order number, the reason for the refund or exchange, and any supporting documentation, such as pictures of a defective or incorrect item.
• Approval and Instructions: Once approved, you will receive instructions on how and where to return the item.

3.2 Return Shipping

You will be responsible for the cost of delivered & return shipping unless the product was delivered in a defective or damaged condition, or if the wrong item was sent. In such cases, we will cover the shipping costs.

3.3 Return Address

Once your refund or exchange is approved, you will be provided with the appropriate return address to ship the product back to us.

4. Processing of Refunds

4.1 Inspection of Returned Products

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria outlined in section 1.2. If the product fails to meet these criteria, the return may be rejected, and the item will be sent back to you.

4.2 Refund Method

Refunds will be processed using the original payment method used at the time of purchase. Please allow 7-10 business days after the approval of your return for the refund to appear on your account.

4.3 Partial Refunds

In certain circumstances, partial refunds may be granted (e.g., for returned items that are not in their original condition or are missing parts not due to our error).

5. Claims for Damaged or Defective Products

5.1 Damaged or Defective Products

If you receive a product that is damaged or defective, you are eligible for a refund, exchange, or replacement at no additional cost. You must notify us within 7 days of receiving the product by contacting support@indodenims.com.

5.2 Required Documentation

When filing a claim for damaged or defective items, please provide the following:

• Photos of the damaged or defective product
• Order number and proof of purchase
• A description of the issue

5.3 Replacement Process

Once we verify the claim, we will arrange for a replacement product to be sent to you at no additional cost, or we will provide a full refund if the item is no longer available.

6. Late or Missing Refunds

6.1 Refund Timeframe

If you have not received your refund after 10 business days, please check with your bank or credit card company as processing times can vary. If you’ve done this and still have not received your refund, contact us at support@indodenims.com for further assistance.

7. Contact Information

For any questions or concerns regarding refunds, exchanges, or claims, please contact our customer service:

Email: support@indodenims.com

Phone: 01169261964

Address: bunglow no 19, gate no 1, Rani talab , rewa , (m.p) , 486001